Booking Terms, Conditions & Policies

STANDARD BOOKING TERMS – FOR TRAVEL 2025

1. Cancel at least 72 hours before the check in date to avoid 50% penalty
2. In case of cancellation the party must send a written notice to Wildgoose Guesthouse.
3. For bookings where more than 6 guests are travelling, full payment of the booking will be required 45 days before the arrival date.
4. For bookings where the guesthouse is booked on an exclusive-use basis, full payment is due 60 days before arrival.
5. Should a booking be deferred, the terms and conditions and rates for the new period will be applicable.
6. On confirmation of a booking, Wildgoose Guesthouse will require the following information for each guest traveling as part of the booking:
   1. • Surname and Christian names as they appear in their passport or identity document.
      • Nationality.
      • Any medical conditions that the guesthouse should be aware of.
      • Arrival and departure details.
      • Any special dietary requirements or special requests.
      • Mobile number of traveller and emergency contact person and number.
      • Room configuration – double/twin or single beds.
      • Travel Insurance details.
      • Any other specific requirements, medical and other.

STANDARD BOOKING CANCELLATION POLICY – FOR TRAVEL 2025

1. Cancellation fee will be applied for bookings of more than 6 guests.
2. 20% cancellation fee from confirmation of booking to 45 days before arrival date.

REFUNDS OF ANY PAYMENTS MADE AGAINST A BOOKING

1. Any refund due by the Wildgoose Guesthouse to the client may, at the discretion of the client, either be held as a future credit by Wildgoose Guesthouse in the name of the client at full value for use against any future
   booking or returned to the client subject to a 3% administration fee on the full booking value.
2. Credit and refund values are strictly in the contracted service currency and are not subject to any exchange rate consideration thereon.
3. The above excludes all 3rd party provider payments. Refunds for 3rd party providers are subject to their terms and conditions. These are available on request.

PAYMENTS

1. Payments to the Wildgoose Guesthouse may be affected by either:
   A credit/debit card link. A link to the Payfast Payment site (Wildgoose Guesthouse payment partner)
   will be generated and sent on request from the client; or by Electronic Funds Transfer (EFT) directly into bank account, details provided below.
2. A proof of payment in respect of any reservation must be emailed to the Wildgoose Guesthouse consultant
   attending to the reservation.
3. Any bank charges related to international payments are for the customer’s account.
4. For sole use bookings, the primary contact for the group will be liable for costs related to any
   changes/cancellations and make sure the full Guesthouse payment is still covered.
5. Bank account details are:
   1. • SS marketing services CC
      • ABSA
      • Acc no: 405 770 1562
      • Type: Current account
      • B/code : 632005

CHILDREN TRAVELING WITH GUESTS AND AS GUESTS

1. For visits to Wildgoose Guesthouse Marloth Park, children of all ages are welcome.
2. Responsible adults must at all times be with the children, by accepting the Terms and Conditions the guests agree to this rule and take note that the pool at MarlothPark is an open pool.
3. Children under 6 years of age are not permitted on game drives without Parents.
4. A responsible adult must accompany children under the age of 16  during game drives.
5. Notwithstanding the above points, Wildgoose Guesthouse management may refuse anyone they deem unsafe/unsuited to participate in any activity.

COMMUNICABLE DISEASES

1. Wildgoose Guesthouse will not be held responsible for any actual or alleged loss, liability, damage, claim,
   compensation, injury, sickness, disease, death, medical payment, costs, or expenses, including legal
   or professional costs, or any other amount, directly or indirectly caused by, arising from, or in connection with a Communicable Disease or fear or threat (whether actual or perceived) of or associated with a Communicable Disease.
2. For the purposes of this clause, loss, liability, damage, claim, compensation, medical payment, cost or expense, or any other amount, includes, but is not limited to, any cost to clean-up, detoxify, remove, monitor, or test for a Communicable Disease.
3. A Communicable Disease means any disease which can be transmitted by means of any substance or agent from any organism to another organism where the substance or agent includes, but is not limited to, a virus, bacterium, parasite or any other organism or any variation thereof, whether deemed living or not, and the method of transmission, whether direct or indirect, includes but is not limited to, airborne transmission, bodily fluid transmission, transmission from or to any surface or object, solid, liquid or gas or between organisms, and the disease, substance or agent can cause or threaten death, bodily injury, illness, emotional distress, damage to human health, human welfare or property damage.

GENERAL TERMS

TRAVEL INSURANCE

1. It is the guests’ sole and absolute responsibility to ensure that they have adequate and suitable comprehensive travel and medical insurance in place to cover themselves, as well as any dependents, or travelling companions. This insurance should include cover in respect of, but not limited to, the following eventualities: cancellation or curtailment of the booking, emergency evacuation expenses, medical expenses, hometown repatriation
   expenses, damage and/or theft / and/or loss of personal property, baggage, money, and goods.
2. Wildgoose Guesthouse,  their representatives, directors, officers, employees, and agents will not be responsible for any damage, loss, costs or expenses incurred or suffered by the guest, or guest’s dependents or travelling companions, as a result of or in connection with any of the abovementioned events. Guests will be charged directly by the relevant service providers for any emergency services they may require and may find themselves in a position unable to access such services should they not be carrying the relevant insurance
   cover.

SUPERVENING THE IMPOSSIBILITY OF PERFORMANCE

1. In the event that either party cannot perform its obligations in terms of this agreement due to any reason out of its control, including but not limited to; force majeure, acts of God, travel bans, and restrictions imposed by a competent authority or the government of the Republic of South Africa, both parties will be excused from any obligation in terms of this agreement in respect of only the affected reservation/s.

HEALTH

1. It is the guest’s sole and absolute responsibility to ensure that they are aware of and take any necessary health precautions recommended or required for travel with Wildgoose Guesthouse as well as to declare their medical status about COVID-19 or any other Communicable Diseases.
2. It should be noted that malaria is endemic to Mpumalanga province where Wildgoose Guesthouse is located.

DATA MANAGEMENT AND PRIVACY

1. Subject to the applicable Laws, including the European General Data Protection Regulation and South African Protection of Personal Information Act, and Wildgoose Guesthouse Privacy Policy, Wildgoose Guesthouse is committed to protecting personal information and the Guest’s right to privacy.
2. Personal data collected and stored by Wildgoose Guesthouse will be used for the sole purpose of:
3. Fulfilling its obligations in terms of the reservation; and
4. Market data analysis: Wildgoose Guesthouse may retain such personal information for as long as is necessary or legally required to render its services or as may be required to comply with relevant statutory obligations under Applicable Laws.
5. Except to the extent of its gross negligence, recklessness or willful misconduct, Wildgoose Guesthouse will not be directly or indirectly liable or responsible for any damages suffered by the Guest as a result of the transmission of any information disclosed to Wildgoose Guesthouse through electronic means.
6. By confirming the booking, Guests consent to the lawful processing of their personal information by Wildgoose Guesthouse.
7. Guests may, at any time, withdraw the consent provided on written notice to Wildgoose Guesthouse
8. Wildgoose Guesthouse will cease to process and destroy the personal Information In respect of which consent has been withdrawn.

THIRD PARTY SERVICES

1. Wildgoose Guesthouse acts as an agent only in securing services outside of our own guesthouses and therefore cannot be held liable for any loss, damage, injury, accident, delay or any other Irregularity that may occur by suppliers other than Wildgoose Guesthouse.

BREACH

1. Either party shall be entitled to, without prejudice and in addition to any rights which they may have in terms of this agreement or in terms of the law of the Republic of South Africa, terminate this agreement with immediate effect or uphold this agreement and in either event to claim such damages as it may have suffered if the other Party:
   • • Commits a breach of any of the terms and conditions of this agreement, and fails to
       remedy such breach within a period of 7 (seven) days of receiving written notice thereof
       from the other party; or
     • Does not fulfil the conditions of payment agreed between both parties; or
     • Takes steps or has steps taken against it for liquidation, winding up, deregistration, judicial
       management; or
     • Has committed an act of insolvency or an act which would be deemed an act of
       insolvency by the law of the Republic of South Africa and /or in the country of domicile
       (i.e. registration and incorporation) of the client.

TERMINTION

1. Either party has the right to terminate this agreement by giving the other party not less than thirty days’ written notice. Such notice shall not prejudice any rights which may exist before or during the such notice period, during which both parties shall remain committed to fulfilling any and all obligations in terms of this agreement.